Returns & Exchanges

We want you to be fully satisfied with your purchase from the Lana Del Rey Official Store. If you are not completely happy with your order, items may be returned within 30 days of delivery provided they are in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.